🔁 Return & Refund Policy

📌 Scope

This policy applies to all orders placed through our website across Europe and worldwide. It covers situations including lost, undelivered, or incorrectly fulfilled orders.

📦 Lost or Undelivered Orders

We maintain a 98% successful delivery rate. In the rare event that your order is lost or undelivered:

Please contact our support team via Contact Us page or email sales@activistsedibles.org to resolve any delivery issues.

📝 How to Request a Refund or Reshipment

To initiate a refund or reshipment:

• 1️⃣ Verify your order tracking status.
• 2️⃣ Email sales@activistsedibles.org or use Contact Us page.
• 3️⃣ Include your order number and a brief description of the issue.
• 4️⃣ Our support team will confirm and process the reshipment or refund promptly.

⏱️ Timeframe

Refunds or reshipments are processed once the issue is verified, typically within 3–5 business days for standard orders and 1–2 days for express orders within Europe. Orders outside Europe may require slightly longer processing due to customs and shipping delays.

⚠️ Important Conditions

• ✔ Refunds/reshipments only apply to confirmed lost or undelivered orders.
• ✔ All communications must include your order number.
• ✔ Damages caused by incorrect delivery information provided by the customer are not covered.
• ✔ For full shipping procedures, visit Shipping & Delivery.

💬 Customer Support

For assistance with returns or refunds, contact our team:

• 📧 Email: sales@activistsedibles.org
• 💬 Live Chat: Available on our website

You can also check our FAQ page for common inquiries.